1. How do I play a session?
Content must be played at the presentation level. On the homepage, you can browse content by the meeting schedule, session, presentation or presenter. You must continue making selections until you are at the presentation level. When you see a presentation of interest, click on the View Now button. You can also search for specific content by using the search tab.
2. What is the difference between Basic Search and Search Content of Slides?
Basic Search searches session titles, presentation titles, and speaker names and will display the results from any of those three categories containing your search term. If you select a session from the results list, it will display all the presentations in that session (even though your search term may not be in every presentation title).
Search Content of Slides searches every word on every slide in every presentation. The results are ordered by the number of times your search term shows up in the presentation. In addition, the search results display the time stamp when your search term appears in the presentation. You can go directly to that point of the presentation by clicking on the time stamp. You must be online to use search content of slides.
3. Are there thumbnail/preview slides?
Yes, to view the thumbnails, you must be watching a presentation in full-screen mode. To get to full-screen mode, place your mouse over the video window while you are playing a presentation and a control panel will appear. Select the icon with box and arrow in the top right corner. The presentation will go into full-screen mode and thumbnails will appear on the bottom of the screen.
4.Can I bookmark a session or presentation?
Yes, you can bookmark a presentation or all the presentations in a session. Since content must be watched at the presentation level, you can only bookmark at the presentation level, not at the sessions level
There is a Bookmark icon next to each presentation on any of the browse or search results. Click Bookmark. To revisit a session you bookmarked, select Bookmarks from the drop-down menu under Browse. The Bookmarks featurbe is only available in the online version.
5. What are Most Watched and Most Liked?
Most Watched is driven by real-time analytics and reflects the presentations that your peers and colleagues are actually watching the most.
Most Liked are the presentations that your peers and colleagues have “Liked.” To Like a presentation, click on Like above the video window. Please note, your decision to Like a presentation is anonymous.
Most Watched and Most Liked are only available in the online version.
6. I can’t hear the presentation. How do I fix that?
You may have up to three places that control the volume. Within the video window (place your mouse over the video window and there is a volume control on the bottom right), on your computer and on your speakers if you have external speakers.
7. How do I download presentations?
The videos cannot be downloaded. Presenters typically prefer to not have their presentations be downloadable. You can, however, download MP3s of the audio only. See Question #13).
8. Do I have to be online to watch presentations?
Yes, you must be online to view sessions.
9. The slides look fuzzy. Can I improve the quality?
PAINWeek On Demand utilizes a technology called Smooth Streaming. This means the resolution of the slides depends on the quality of your internet connection and the number of people on that internet connection at any given time. If you have a low-bandwidth connection, you will still be able to watch the videos, but at a lower resolution.
On the bottom left of the video window, there is an icon with bars. This indicates the video quality based on your internet connection at that time. If you only see one or two bars, you can expect the quality to increase when you have a higher bandwidth connection.
10. How do I watch presentations on my mobile device?
PAINWeek On Demand is automatically formatted to play on most mobile devices. Simply log-in at PAINWeek.OnDemand.org on your mobile device. We cannot guarantee compatibility with every mobile device as operating system requirements are constantly changing.
You must be online to stream sessions on your mobile device. Sessions cannot be downloaded to your mobile device. Most sessions should work over 3G/4G in addition to WiFi, however the quality will depend on the bandwidth available at any given location and time.
11. How long will I have online access for?
Sessions will be available online for one year from the date of the meeting.
12. I can’t find the session I want to watch, but it was listed as part of the product. How do I find it?
We can only publish presentations with speaker permission, which can change at any time. We do our best to keep the content list up-to-date; however printed materials may not reflect the most accurate content listing if a speaker has requested their presentation not be published after the content list was printed.
13. How do I download MP3s?
You can download individual MP3s by clicking on the Files tab under a presentation name and then clicking on the MP3 button.
14. Can I get CME credit for watching the On Demand videos?
Yes. If you claimed credit for attending the live meeting, you cannot claim credit for the watching the same sessions On Demand.
To claim CME credit for a session, review the CME Information that is automatically displayed before you watch the session. You can also access the CME Information by clicking the CME Info button when you are playing a presentation.
After watching all presentations in a session, click on the Test button above the presentation to take the post-test. You must be online and logged into the online version of the product to take the post-test. You must score 100% on the post-test, but you will have the opportunity to re-take questions that you missed until you score 100%.
Once you have completed the post-test and survey, you will be able to generate a CME Certificate. The certificate will include all credits claimed in the calendar year.
15. I can’t find my CME certificate. Can I print another copy?
Yes. Click on the CME Test button on the top right of the player. If you have successfully passed the post-test, a Generate Certificate link will appear. You can print the certificate as many times as you would like and it can also be downloaded and saved to your computer.
16. How long can I claim CME credit for?
CME credit can be claimed until September 12, 2019.
17. Who can claim CME?
CME credit is available for physicians and physicians’ assistants. CE credit is available for technologists.
18. I still need help. Who do I contact?
You can contact support@OnDemand.org or call us at 818-844-3299 (Toll-Free 800-501-2303). Support Hours of Operation are 7:30 AM – 5:00 PM PST.